Privacy policy

We collect only the information we need to provide your eye care and run our clinic, such as:

• Your name, date of birth and contact details
• Your health card number and insurance details, so OHIP or your insurer can pay for covered services
• Your health history, eye exam results, prescriptions and notes from your visits
• Your appointment requests and the messages you send us

On this website

When you request an appointment, we collect the name, date of birth and contact details of each person coming, the exams and times you prefer, and anything you choose to add, such as accessibility needs. We do not ask for your health card number online. When you use our contact form, we collect your name, email, phone number (if you give it) and your message.

We use and share your information to:

• Provide your eye care, including referrals to other health care providers when you need them
• Book, confirm and remind you about your appointments
• Bill OHIP, other government programs or your insurer for covered services
• Meet our legal and professional duties, such as keeping the records the College of Optometrists of Ontario requires

We do not sell your information, and we do not use it for marketing unless you have clearly agreed. We share it for other reasons only with your consent or where the law requires or allows it.

If you agree, we send texts and emails about your requests and appointments, such as confirmations and reminders. Regular texts and emails are not fully secure, so we keep them to scheduling details and never include test results or other health details.

You can stop these messages at any time: reply STOP to a text, use the unsubscribe link in an email, or call us.

We use physical, administrative and technical safeguards, for example:

• Only staff who need your information for their work can see it
• Staff sign in to our booking system with a password and a one-time code
• Information is encrypted when it travels over the internet and when it is stored
• Our booking system records who looked at or changed booking information

If your information is lost, stolen or seen by someone who should not see it, we will tell you at the first reasonable opportunity.

Our website and online booking system are hosted in Canada. Some companies that help us deliver messages may process information outside Canada: for example, our text message provider processes messages in the United States. We limit what these companies receive and require them to protect it.

Ontario rules for optometrists require us to keep patient health records for at least 10 years after your last visit, or for 10 years after your 18th birthday if you were under 18 at your last visit. Appointment requests and messages are kept with your records. When records are no longer needed, we dispose of them securely.

You have the right to see or get a copy of your records, and to ask us to correct information that is wrong or incomplete. Please send your request in writing to our privacy contact (below). We may ask you to confirm who you are.

We will respond within 30 days. If we need more time, we will tell you in writing, and the extension will be no more than 30 more days. If there is a fee for copies, we will tell you the amount first.

You can withdraw your consent to how we use or share your information by telling us. This does not affect information already used or shared, or uses the law requires.

Our privacy contact answers questions about our information practices and handles requests and complaints:

Privacy contact, Dr. Dar Eye Care
Sherwood Forest Mall, 1225 Wonderland Rd. N.
London, ON N6G 2V9
Phone: (519) 663-9292

If you are not satisfied with our answer, you have the right to complain to the Information and Privacy Commissioner of Ontario (IPC). The IPC explains how on its website, www.ipc.on.ca.

This website does not use advertising or tracking cookies and does not load third-party trackers. We count page visits without cookies and without storing your IP address, and we do not count visits to our booking, contact and unsubscribe pages.

We may update this policy. The current version is always on this page.